Tender Details

Country: Finland
Summary: Acquisition of a Customer Feedback System
FIT Ref No: 124481552
Deadline: 29 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 270000
Notice Type: Tender
Document Ref. No.: 534578-2025
Purchaser's Detail:
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Description:
The wellbeing area of Vantaa and Kerava tends to acquire the customer feedback system as a Software As a Service service in accordance with the attached requirements and other attachments.
The customer feedback system allows Vake to collect, process and report multi -channel in the future Customer feedback on the services of the welfare area. The customer feedback system will support the strategy of the welfare area and the improvement of services by enabling continuous monitoring of customer satisfaction.
One of the goals of system procurement is to increase the volume of customer feedback and to improve Customer feedback reliability and usability to support the development of services. In addition to existing feedback channels, the customer feedback is to be collected via SMS sent to Vake's services after the service event. Customer Feedback Data Reporting and analyzing and utilizing knowledge to support leadership is being developed.
The SaaS service is based on a product-based solution.
The service must be in production within four (4) months of the signature of the contract.
Customer feedback system acquisition
The wellbeing area of Vantaa and Kerava tends to acquire the customer feedback system as a Software As a Service service in accordance with the attached requirements and other attachments.
With the help of a customer feedback system, Vake can continue to collect, handle and ra...
Documents:

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Acquisition of a Customer Feedback System - Finland Tender

The VANTAA AND KERAVA WELFARE AREA, a Government sector organization in Finland, has announced a new tender for Acquisition of a Customer Feedback System. This tender is published on FinlandTenders under FIT Ref No: 124481552 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-29.

The estimated tender value is EUR 270000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.