Acquisition of Maintenance and Development Services Tender

• Country: Finland
• Summary: Acquisition of Maintenance and Development Services for Public Interest Monitoring, Consumer Dispute Board and Mediation Systems
• FIT Ref No: 133512949
• Deadline: 11 Feb 2026
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: ORK/5561/2025
• Purchaser's Detail:
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• Description:
• The subject of the procurement are maintenance and development services that target the current information systems of the Consumer Disputes Board and application maintenance for electronic transactions (KRISTA and KRISTA SA), the case management information systems and electronic for the application maintenance of transactions (Edvard and Esa) and the application maintenance of the system for the mediation of criminal cases and certain disputes (SOPU). Application maintenance is divided into service management, application management, application maintenance and development maintenance. The responsibility of the application supplier will include the maintenance of the test, development and production environment. In addition, the transfer of application maintenance from the current service provider to the new one (transition) will be procured. As described above, the procurement covers several different systems maintenance and further development and the technologies used in the systems vary. The selected supplier is required to actively maintain the expertise of experts and ensure that the supplier is capable of maintaining several different systems effectively. In 2027, mediation activities will be transferred from the Ministry of Social Affairs and Health to the Ministry of Justice. When mediation activities are transferred, the responsibility for maintenance and development of the SOPU system will also be transferred from the Norwegian Institute of Health and Welfare (THL) To the Legal Registry Center (ORK). The object of the procurement is described in more detail in this request for tenders and its attachments. Based on the competition, one (1) supplier will be selected.
• Documents:

 Tender Notice