Tender Details

Country: Finland
Summary: Customer Service and Contact System (Service Management)
FIT Ref No: 124932851
Deadline: 22 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 550149-2025
Purchaser's Detail:
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Description:
The City of Tampere acquires a customer service and contact system as a software service (SaaS).
As part of the acquisition, there is also system training and documentation.
The system to be purchased must allow for smooth control, processing, tracking, reporting on different channels along different channels and statistics.
The system to be purchased is used for the contacts of clients (eg municipal, community representative, visitor) (eg question, Feedback, internal contact) for processing and reporting, and through information (transaction information) for information management. In addition acquisition The long -term target mode is that the system enables the integration of different services as part of the system. The City of Tampere is about to introduce the entire city for advice and feedback management, and the system to be acquired is to enable the system to enable Tasks, roles and processes according to the operating model.
The subscriber will try to sign the agreement by November 2025 at the latest. The tenderer must submit the system for production use at the latest ...
Documents:

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Customer Service and Contact System (Service Management) - Finland Tender

The CITY OF TAMPERE, a Government sector organization in Finland, has announced a new tender for Customer Service and Contact System (Service Management). This tender is published on FinlandTenders under FIT Ref No: 124932851 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-22.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.