Invitation to Market Dialogue: Customer Experience Tender

• Country: Finland
• Summary: Invitation to Market Dialogue: Customer Experience Measurement (Collection, Analysis and Reporting) Service
• FIT Ref No: 138474278
• Deadline: 15 Apr 2026
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: KEHA/4697/2026
• Purchaser's Detail:
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• Description:
• This is not a procurement announcement or a request for tender, and this publication does not start a tender. This announcement is an invitation to participate in the market dialogue for operators who may be interested in procurement.BACKGROUND: KEHA center is tendering for customer experience a system set intended for measurement, which covers the collection, analysis and reporting of customer feedback. The acquired entity must enable the systematic collection of feedback, versatile analysis and clear and appropriate reporting for the different usage needs of the organization. The actual call for tenders is planned to be published in Q3-Q4/2026 and the targeted entry into force of the contract is Q1/2027 at the latest. The key core capability to be acquired has developed analysis functionality, which can be used to produce directly usable information to support the management, development and monitoring of operational activities. The system must be able to process and analyze large amounts of textual feedback quickly and to produce usable customer understanding. Analyzing the numerical feedback and monitoring its development is also an integral part of the whole. The system must utilize artificial intelligence in analytics and possibly in other functions as well. Analytical skills require the ability to handle the most common foreign languages ​​used in Finland in addition to Finnish and Swedish. Integration with external reporting tools (for example Power BI) is an expected feature. In addition, the system...
• Documents:

 Tender Notice