- Country: Finland
- Summary: Multichannel Customer Service System
- FIT Ref No: 88303951
- Deadline: 04 Sep 2024
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 532353-2023
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- Description:
- This is a request for information, which is not a procurement announcement or a request for quotation. The purpose of the request for information is to gather information about the object of the procurement for the future bidding process. Answering the request for information is not a prerequisite for participating in a possible subsequent competition. Good luck with the upcoming competitionhowever, to ensure this, it would be important that the bidders provide the procurement unit with as much information as possible.
The request for information does not obligate Istekki Oy to carry out the procurement as described in the request for information or its attachments, and the tender can also be left to be carried outtt. With this request for information, the market situation, functional and technical features, suppliers' pricing principles and price level are clarified. Those who responded to the request for information will not be compensated for making the request for information or for participating in any presentation events related to the request for informationumiesta.
The object of the procurement is a multi-channel customer service system (contact center/servicedesk contact management). The contact channels needed at the moment are a telephone channel and Chat / Chatbot, voicebot and, as an option, e-mail.
With the request for information, suppliers' capabilities to offer a solution are surveyedand.
Possibly the scope of the future procurement and the parties to the procurement will be specified as the preparation of the request for information and the request for tender progresses.
The request for information document should be requested as soon as possible by e-mail from the address: hankinnat@istekki.fi. The information request document describes more detailed needs and the... - Documents:
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CLICK HERE TO LOGINMultichannel Customer Service System - Finland Tender
The ISTEKKI OY, a Government sector organization in Finland, has announced a new tender for Multichannel Customer Service System. This tender is published on FinlandTenders under FIT Ref No: 88303951 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-09-04.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
