Tender Details

Country: Finland
Summary: Purchase of Customer and Personnel Feedback Application
FIT Ref No: 117150902
Deadline: 30 Apr 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 400000
Notice Type: Tender
Document Ref. No.: 216154-2025
Purchaser's Detail:
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Description:
The acquisition focuses on the solution to customer and personnel feedback management in the South Savo Welfare Area, which supports the collection, analysis and reporting of both customer experience and personnel job satisfaction information. Feedback information may be in quantitative or qualitative form. AcquisitionIncludes: 1) Software as a Service (Software as a Service) 2) Setting up or Expanding Solution 3) Maintenance and Support Service. The goal is to obtain a solution that supports customer experience and staffing with job satisfaction information, producing benchmarksAnd the use of feedback information in the development of operations, customer experience and employee job satisfaction. The solution is to produce up -to -date and high quality information on the subscriber's activities, services and service chains. Based on the data satisfaction of personnel, based on information obtained, developedHR management. Feedback information to be collected and processed by the solution must be combined with other metrics affecting customer and personnel experience. A solution to the feedback management solution is also expected to develop the development capacity to identify and identify future feedback forms andin order to make it possible. The solution to be purchased must allow at least multi-channel feedback information as customer or personnel surveys and free-form feedback processing. Feedback channels in customer surveys may include SMS, websites, paper form, feedback or chat.Vapaam ...
Documents:

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Purchase of Customer and Personnel Feedback Application - Finland Tender

The SOUTH SAVO'S WELFARE AREA, a Government sector organization in Finland, has announced a new tender for Purchase of Customer and Personnel Feedback Application. This tender is published on FinlandTenders under FIT Ref No: 117150902 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-30.

The estimated tender value is EUR 400000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.