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Tender Details
- Country: Finland
- Summary: Purchase of Customer and Personnel Feedback Application
- FIT Ref No: 117672019
- Deadline: 07 May 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 400000
- Notice Type: Tender
- Document Ref. No.: 241557-2025
- Purchaser's Detail :
- Description :
- The acquisition focuses on the solution to customer and personnel feedback management in the South Savo Welfare Area, which supports the collection, analysis and reporting of both customer experience and employee satisfaction information. Feedback information may be in quantitative or qualitative form. AcquisitionIncludes: 1) Software as a Service (Software as a Service) 2) Setting up or Expanding Solution 3) Maintenance and Support Service. The goal is to obtain a solution that supports customer experience and staffing with job satisfaction information, producing benchmarking informationAnd the use of feedback information in the development of operations, customer experience and employee job satisfaction. The solution is to produce up -to -date and high quality information on the subscriber's activities, services and service chains. Based on the data satisfaction of personnel, based on information obtained, developedHR management. Feedback information to be collected and processed by the solution must be combined with other metrics affecting customer and personnel experience. A solution to the feedback management solution is also expected to develop the development capacity to identify and identify future feedback forms andin order to make it possible. The solution to be purchased must allow at least multi-channel feedback information as customer or personnel surveys and free-form feedback processing. Feedback channels in customer surveys may include SMS, websites, paper form, feedback or chat.Vapaam ...
- Documents :
Purchaser : SOUTH SAVO'S WELFARE AREA
Address: Porrassalmenkatu 35-37
Town: Mikkeli
Nuts-Code: FI1D1
Postal Code: 50100
ATTN: Marika Kiiver
Phone: +358 154114100
Email :hankinnat@etelasavonha.fi
URL :http://www.etelasavonha.fi
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