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Tender Details
- Country: Finland
- Summary: Request for Information: Contact Center System Solution
- FIT Ref No: 116552879
- Deadline: 05 May 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 184803-2025
- Purchaser's Detail :
- Description :
- This is not a contract notice or invitation to tender, but a request for information for market survey and technical dialogue. This request for information will map the market and provide information on procurement. The contracting entity does not start a call for tenders by publishing a request for information, but a possible contract noticeand the invitation to tender will be published later. The request for information does not oblige the contracting entity to carry out the actual procurement. Responding to the request for information is not a prerequisite for participation in a later bid. Suppliers will not be compensated for responding to a request for informationOr participating in market dialogue. The answers to this request for information are used to design the purchase of a Contact Center system solution. The HUS Group provides specialist medical care services for the welfare areas of southern Finland, military professionals and residents, patients andto their loved ones. The service chain of primary health care and specialist care requires seamless cooperation and the service paths agreed together. HUS aims to strengthen the customer experience and to improve service production and processes using modern technology.The purpose is to enable digital architecture to connect different channels and digital services to traditional voice channel, call management, and customer situation view. Contact center solutions used for HUS need to be renewed and enabledMiddle ...
- Documents :
Purchaser : HUS
Address: PL 445
Town: HUS
NUTS-Code: FI1B1
Postal Code: 00029
Attn: ICT-hankinnat
Phone: +358 947111
Email :kilpailutus.ict@hus.fi
URL :http://www.hus.fi
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