Tender Details

Country: Finland
Summary: Request for Information: Contact Center System Solution
FIT Ref No: 116552879
Deadline: 05 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 184803-2025
Purchaser's Detail:
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Description:
This is not a contract notice or invitation to tender, but a request for information for market survey and technical dialogue. This request for information will map the market and provide information on procurement. The contracting entity does not start a call for tenders by publishing a request for information, but a possible contract noticeand the invitation to tender will be published later. The request for information does not oblige the contracting entity to carry out the actual procurement. Responding to the request for information is not a prerequisite for participation in a later bid. Suppliers will not be compensated for responding to a request for informationOr participating in market dialogue. The answers to this request for information are used to design the purchase of a Contact Center system solution. The HUS Group provides specialist medical care services for the welfare areas of southern Finland, military professionals and residents, patients andto their loved ones. The service chain of primary health care and specialist care requires seamless cooperation and the service paths agreed together. HUS aims to strengthen the customer experience and to improve service production and processes using modern technology.The purpose is to enable digital architecture to connect different channels and digital services to traditional voice channel, call management, and customer situation view. Contact center solutions used for HUS need to be renewed and enabledMiddle ...
Documents:

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Request for Information: Contact Center System Solution - Finland Tender

The HUS, a Government sector organization in Finland, has announced a new tender for Request for Information: Contact Center System Solution. This tender is published on FinlandTenders under FIT Ref No: 116552879 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-05.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.