Tender Details

Country: Finland
Summary: Request for Information: Helmet Web Library Customer Service Chat and Feedback System
FIT Ref No: 121663703
Deadline: 29 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 566960 / HEL 2025-010205
Purchaser's Detail:
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Description:
This is neither a contract notice nor a request for participation, but a request for information to potential suppliers. Ilmet is a network of public libraries in the Helsinki Metropolitan Area. It includes Helsinki, Espoo, Kauniainen and Vantaa City Libraries. nearly 800 people. Helmet.fi is a common online library in the Helmet area. For example, you can use new loans, make bookings, learn about library events and read the library news and recommendations. (at least WCAG 2.1 AA) Chat functionality, through which Helmet library customers can get answers to their general library's activities from the library's on-call chat managers without logging in to the service. In addition to the customer service chat Built-in or integrated feedback handling or tile work system on the Helmet.finna.fi site, which can be used to control and handle customer feedback and questions internally. The feedback system must also be achieved (at least WCAG 2.1 AA level). This The purpose of the information request is to map the solutions and suppliers on the market and to obtain preliminary cost information for budgeting and possible tendering. The request for information does not oblige the contracting entity to carry out the acquisition. If the procurement described in the request for information is decided to implement, it moment...
Documents:

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Request for Information: Helmet Web Library Customer Service Chat and Feedback System - Finland Tender

The CULTURAL AND LEISURE INDUSTRY, CITY OF HELSINKI, a Government sector organization in Finland, has announced a new tender for Request for Information: Helmet Web Library Customer Service Chat and Feedback System. This tender is published on FinlandTenders under FIT Ref No: 121663703 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.