Tender Details

Country: Finland
Summary: Screen Sharing Solution for Customer Service
FIT Ref No: 130529781
Deadline: 30 Nov 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 586144
Purchaser's Detail:
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Description:
The electronic service of the Business Information System (YTJ) is a customized system built on Microsoft technology, through which customers submit Trade Register notifications. The current application for customer service officials does not support real-time screen sharing with customers, which reduces the efficiency of customer service. Currently, customer service is performed on the phone and through email.Customers submitted roughly 500 000 notifications through YTJ in 2024. There are approximately 9000 customer service situations annually where customers require help with the usage of YTJ, and these are handled by around 30 customer service officials.PRH's customer service requires a solution that allows officials to securely and easily view the actions performed by customers in YTJ system, enabling more effective guidance and faster resolution of error situations. The new solution should be user-friendly and simple while meeting data security and privacy requirements.Brief technical description of YTJYTJ is a Single Page Application, requiring authentication via Suomi.fi. It is compiled and bundled with Vite. Backend is .NET, with a JSON interface. The frontend technologies are following:•Typescript•React 18, will be upgraded to 19•i18next•React-router•React-hook-form•React-query•Axios•Zod•Dnd-kit
Documents:

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Screen Sharing Solution for Customer Service - Finland Tender

The PATENT AND REGISTER BOARD, a Government sector organization in Finland, has announced a new tender for Screen Sharing Solution for Customer Service. This tender is published on FinlandTenders under FIT Ref No: 130529781 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-30.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.