Tender Details

Country: Finland
Summary: Service Management System (itsm / Esm) and Digital Contact Channel
FIT Ref No: 60007881
Deadline: 13 Dec 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 587152-2021
Purchaser's Detail:
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Description:
Document Type: Contract Notice
Title: Service Control System (ITSM / ESM) as well as Digital Affiliate Channel
Reference Number: 2021 / S 223-587152
CONTRACT TYPE: SERVICES
Description: This acquisition focuses on the service management system (ITSM / ESM) and the digital communication channel needed for Sarastia's customers and to Sarastia's staff for e-business. by In the Objective Mode in the SORM system, Splays's IT services are described in the service catalog, monitoring the life cycle of services and the quality of service production and manages various end-user support requests and service contracts. The importance of the system is to provide self-service and support for end-users as far as possible automated through one digital service channel. The system is also expected to work tools for managing the operating services and other different service formats, for the management of cloud services / SaaS services, as well as the management of service suppliers' ecosystems. The system should provide management for key ITIL processes, can be able to work on multiTInantist, provide versatile reporting opportunities for conducting operations, enables ...
Documents:

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Service Management System (itsm / Esm) and Digital Contact Channel - Finland Tender

The SARASTIA OY, a Government sector organization in Finland, has announced a new tender for Service Management System (itsm / Esm) and Digital Contact Channel. This tender is published on FinlandTenders under FIT Ref No: 60007881 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-12-13.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.